Not Getting Many Alerts

Discussion in 'Welcome Center and Announcements' started by Bookworm616, May 12, 2020.

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  1. Bookworm616

    Bookworm616 Well-Known Member

    I'm not a big fan of this new format, but I have noticed I'm not getting Alerts for many threads of which I know I'm following.

    Also, getting email notifications is touch and go.

    Any thoughts on why this could be?
     
    Bookworm616, May 12, 2020
    #1
  2. JordanC

    JordanC Well-Known Member

    W
    Was the alert set up from the old forum or this newer version. Maybe it didn't carry over. Maybe unfollow the thread then re-follow?
     
    JordanC, May 12, 2020
    #2
  3. Tamstrong

    Tamstrong Administrator Staff Member

    Many of mine didn't carry over when we swapped over to the new format for some reason. I had to go in and redo my settings under Preferences, and then I had to re-add a lot of the threads to my Watched Thread list (there's also a Watch Forum option if you're interested). It wouldn't hurt to check your Alert settings too, if you haven't already.
     
    Tamstrong, May 13, 2020
    #3
  4. Bookworm616

    Bookworm616 Well-Known Member

    I can understand if some didn't carry over, but I'm talking about the ones that I recently posted in, I'm not getting alerts or they're coming sporadically.
     
    Bookworm616, May 13, 2020
    #4
  5. JordanC

    JordanC Well-Known Member

    Is your browser set to update every time you visit a page? On the keep 1 drop 1 you did not reply to the last post which makes me wonder if your browser is not set where it's updating when you visit the page. Try that?
     
    JordanC, May 13, 2020
    #5
  6. Tamstrong

    Tamstrong Administrator Staff Member

    I just finished talking to Webbie about it, and he says you're not the only one having the issue. There are a lot of alerts/email notifications bouncing back as rejected due to an incompatibility issue with the service providers and our current software version, basically showing up as spam . All we can do is hang tight and wait for the new update, which he's hoping to start on soon. He says the update should fix the problem.
     
    Tamstrong, May 13, 2020
    #6
  7. DudeNY12

    DudeNY12 Well-Known Member

    I have to laugh at myself. Outside of business hours but my IT hat is always nearby as I was going into troubleshooting mode. I'm not a developer, but I was thinking... Probably a pending update.
     
    DudeNY12, May 13, 2020
    #7
  8. Tamstrong

    Tamstrong Administrator Staff Member

    Lol. Throwing that hat on is such an automatic response, isn't it? :)
     
    Tamstrong, May 13, 2020
    #8
  9. DudeNY12

    DudeNY12 Well-Known Member

    It is, but I'll stay in my lane.
     
    DudeNY12, May 13, 2020
    #9
  10. Tamstrong

    Tamstrong Administrator Staff Member

    It wouldn't hurt to be on standby though. Sometimes folks need all the help they can get. :p
     
    Tamstrong, May 13, 2020
    #10
  11. DudeNY12

    DudeNY12 Well-Known Member

    Sure, we can talk about it.
     
    DudeNY12, May 13, 2020
    #11
  12. Tamstrong

    Tamstrong Administrator Staff Member

    It never hurts to throw in those two cents when things like this pop up.
     
    Tamstrong, May 13, 2020
    #12
  13. meowkittenmeow

    meowkittenmeow Well-Known Member

    I’m getting all of the alerts. My alerts are blowing up right now, but I think it’s because I’m sexy. If I’m feeling less than sexy, my alerts aren’t as frequent. But, when I sex it up, my alerts are never ending.
     
    meowkittenmeow, May 13, 2020
    #13
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  14. JordanC

    JordanC Well-Known Member

    I asked him he said people are saying their alerts come in as spam. So maybe take an alert you receive and add the address to your email address book.I told him about a whole page in the keep one drop one that happened very quick wasn't there (maybe??) because you replied a whole page back. He said check your browser,

    Can you see alerts as they come in in the alert area in the upper right corner of this page?? Or you can't see those either in addition to your email?

    I added an email alert to myself for this thread. I don't have any email alerts at all for here as I get way too much email to begin with to watch anything here that close and fill up my email anymore. Seeing how this email alert thing works for the first time here.
     
    Last edited: May 13, 2020
    JordanC, May 13, 2020
    #14
  15. Tamstrong

    Tamstrong Administrator Staff Member

    I've also been playing around with it since talking to him, and I didn't get any alerts or emails for for the thread I experimented with.

    I turned off my email notification option, so I wonder if that's why I'm able to get most of my alerts. It might be worth trying to deselect the email notification option. Maybe that will help.
     
    Tamstrong, May 13, 2020
    #15
  16. JordanC

    JordanC Well-Known Member

    I turned on email notification in the keep one drop one since there are so many post there. I already got two delivered to my inbox on posts there this morning. I think changing your settings and selecting and un-selecting is good advice. Also signing in and out of here sometimes helps when things are being weird. I get both email alerts and alert in the upper right corner with no issue.
     
    JordanC, May 13, 2020
    #16
  17. Tamstrong

    Tamstrong Administrator Staff Member

    It definitely won't hurt anything to try.

    Apparently it's a common issue with this version. I've had an occasional alert issue here and there for other types of alerts, but nothing like this until my recent experiment.

    Bookie had a crapload of email notifications that bounced back the last few days. There were others too.
     
    Tamstrong, May 13, 2020
    #17
  18. Bookworm616

    Bookworm616 Well-Known Member

    LOL! Damn, I'm not sexy enough I guess. :(
     
    Bookworm616, May 14, 2020
    #18
  19. Bookworm616

    Bookworm616 Well-Known Member

    And I didn't get ONE alert from this thread, not even in the right hand side alerts. LOL.

    And I will say that almost all notifications I get in my email are coming in as SPAM. I mark them as Not Spam, but 99% of them still come into SPAM.
     
    Bookworm616, May 14, 2020
    #19
  20. Bookworm616

    Bookworm616 Well-Known Member

    Thanks for the advice Jordan and Tam! I'll try all of them.
     
    Bookworm616, May 14, 2020
    #20
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